Delete Your Ormi Account

This page allows users to request deletion of an account created in the Ormi mobile application.

You do not need to create an account or sign in on the ormi.me website.

Delete Your Account in the Application

Open the Ormi application.
Go to “Settings” or “Profile.”
Select “Delete Account.”
Review the consequences of deletion.
Confirm the request.

Delete Your Account Without the Application

If you cannot access the application, email: support@ormi.me

Use the subject: “Ormi Account Deletion Request”

Include:

the email address associated with your Ormi account;
whether you signed in using email, Apple, or Google;
your country or region;
the following statement: “I request deletion of my Ormi account and the personal data associated with it.”

Do not send us your password, authentication code, medical documents, or payment information.

Identity Verification

To protect users from unauthorized deletion, we may send a verification code or confirmation link to the email address associated with the account.

We will neverask for the user's password.

If the account was created using Apple's “Hide My Email” feature, the user may need to provide the Apple relay address displayed in their Ormi account settings.

Data Deleted with the Account

Subject to applicable legal exceptions, account deletion includes deletion or irreversible anonymization of:

account and profile information;
cycle, pregnancy, health, and well-being records;
information relating to a child;
vaccination records and reminders;
AI conversations;
uploaded images and documents;
notification tokens and active sessions;
posts and comments, or the association between those materials and the user's identity;
other personal data associated with the account.

Information That May Be Retained

Limited information may be retained where reasonably necessary:

to comply with applicable law;
to prevent fraud or repeated abuse;
to investigate a safety or moderation report;
to resolve a dispute or protect legal rights;
in protected backups pending scheduled deletion.

Retained information will not be used to continue providing the deleted account, for advertising, or for unrelated purposes.

Processing Time

Verified deletion requests are processed within [ACTUAL PERIOD, FOR EXAMPLE 30 DAYS].

Deleted data may remain in protected backups for up to [BACKUP RETENTION PERIOD] before being overwritten or securely removed.

We will send confirmation when the request has been completed.

Subscriptions

Deleting an Ormi account may not automatically cancel a subscription purchased through Apple App Store or Google Play.

If paid subscriptions are active, the user must separately cancel the subscription through the relevant store account.

Cancelling a Deletion Request

A user may contact support@ormi.me to attempt to cancel a request before irreversible deletion begins.

Once deletion has been completed, the account and data cannot be restored.

Contact Information

Account deletion: support@ormi.me
Privacy inquiries: support@ormi.me
Customer support: support@ormi.me