Ormi Terms of Use

Effective Date: 01.01.2026
Last Updated: 01.01.2026

These Terms of Use constitute an agreement between the user and ORMI LABS LTD, a private limited company registered in England and Wales under company number 17243079, with its registered office at 128 City Road, London, EC1V 2NX, United Kingdom (“Ormi,” “we,” or “us”).

By creating an account or using Ormi, the user confirms that they have read and agreed to these Terms of Use and the Ormi Privacy Policy.

1. Eligibility and Account Security

Users must:

• be at least 16 years old;
• provide accurate account information;
• protect access to their email account and device;
• promptly notify us of suspected unauthorized access;
• use Ormi lawfully and in good faith.

An account may not be sold, transferred, or used to impersonate another person.

Where applicable law requires parental or legal-guardian authorization, the user may not use Ormi without that authorization.

2. Purpose of Ormi

Ormi provides personal record-keeping, planning, informational, community, and artificial intelligence features.

Ormi does not provide medical services and is not a substitute for a qualified healthcare professional.

The application must not be used:

• to diagnose a medical condition;
• to prescribe, begin, stop, or change treatment;
• as an emergency service;
• as the sole method of contraception;
• as a guaranteed method of confirming pregnancy or ovulation;
• instead of consulting a qualified professional.

3. Artificial Intelligence

AI-generated content is produced automatically and may contain factual, logical, or medical errors.

Users are responsible for independently evaluating AI-generated information and consulting an appropriate professional before making decisions affecting health or safety.

Personal data is transmitted to an external AI provider only after the required disclosure and consent process.

Users can report unsafe, illegal, or offensive AI-generated content through the reporting function in the application.

4. User Content

Users retain ownership of their posts, comments, images, and other original content.

By publishing content in the Ormi community, the user grants Ormi a non-exclusive, worldwide, royalty-free license to:

• host and technically reproduce the content;
• display it to other users;
• format it for different devices;
• review and moderate it;
• restrict or remove it where necessary to operate and protect the service.

This license exists only for operating, protecting, and improving Ormi.

The license ends when the content is deleted, except for protected backups and content that must be retained to investigate a report, comply with law, or defend legal rights.

The user represents that they have all rights and permissions necessary to publish the content.

5. Prohibited Conduct

Users must not:

• publish unlawful, threatening, abusive, or defamatory content;
• harass, intimidate, discriminate against, or stalk another person;
• publish pornographic content or content involving sexual exploitation;
• publish any sexual content involving a minor;
• encourage violence, suicide, self-harm, or dangerous conduct;
• present dangerous medical misinformation as professional treatment advice;
• disclose another person's personal or health information without permission;
• infringe copyrights, trademarks, or other intellectual-property rights;
• distribute spam, malware, scams, or deceptive offers;
• circumvent bans or moderation restrictions;
• gain or attempt to gain unauthorized access to Ormi systems;
• automatically collect user data without written authorization;
• test Ormi for vulnerabilities without prior written permission;
• use Ormi data to create a competing database or train an external AI system without authorization.

6. Moderation

Ormi may use automated systems and human review to moderate content.

Depending on the nature, severity, and frequency of a violation, we may:

• issue a warning;
• restrict the visibility of content;
• remove content;
• restrict individual features;
• temporarily suspend an account;
• permanently terminate an account;
• retain relevant evidence;
• notify competent authorities where required by law.

Users may appeal a moderation decision by contacting support@ormi.me and providing the relevant post, comment, report, or account identifier.

7. Reporting and Blocking

Users can:

• report posts or comments;
• report unsafe AI-generated responses;
• block another user;
• contact support@ormi.me regarding urgent safety or moderation concerns.

We aim to review safety reports promptly. We do not guarantee a specific response time unless one is expressly stated in the application.

Blocking restricts interactions with the blocked user according to the features available in the current version of Ormi.

8. Account Deletion

Users may request account deletion:

• through the Ormi application;
• at ormi.me/delete-account;
• by emailing support@ormi.me.

Deleting the application from a device does not delete the account.

The deletion process and applicable retention exceptions are described in the Privacy Policy.

9. Intellectual Property

The Ormi application, software, visual design, databases, branding, logos, and original content are owned by ORMI LABS LTD or used under a valid license.

Subject to these Terms, the user receives a limited, personal, revocable, non-exclusive, and non-transferable right to use Ormi for lawful personal purposes.

No ownership rights are transferred to the user.

10. Third-Party Services

Certain Ormi features depend on third-party providers, including Apple, Google, OpenAI, cloud-hosting providers, and email-delivery providers.

Third-party services may be governed by their own terms and privacy policies.

Ormi remains responsible for its selection and integration of providers to the extent required by applicable law but cannot guarantee that external infrastructure will always be available without interruption.

11. Paid Features

If Ormi offers subscriptions or in-app purchases:

• the price and subscription period will be displayed before purchase;
• payment will be processed through Apple App Store or Google Play;
• subscriptions may automatically renew unless cancelled;
• subscriptions must be managed through the relevant store account;
• deleting an Ormi account may not automatically cancel an active store subscription;
• refunds are governed by applicable law and the relevant store's rules.

Ormi must not advertise a subscription or paid feature that is unavailable in the released version.

12. Availability and Changes

We aim to provide reliable access but do not guarantee that Ormi will always be uninterrupted or error-free.

We may maintain, modify, suspend, or discontinue features where reasonably necessary.

Where a change materially affects user rights or paid functionality, we will provide notice when required.

13. Disclaimer of Warranties

To the maximum extent permitted by applicable law, Ormi is provided on an “as is” and “as available” basis.

We do not guarantee that:

• predictions will be accurate;
• AI-generated content will be complete or error-free;
• the service will always be uninterrupted;
• user-generated content will be accurate or appropriate.

Nothing in these Terms excludes warranties or consumer rights that cannot lawfully be excluded.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Ormi is not responsible for:

• decisions made solely on the basis of predictions or AI-generated content;
• consequences of using Ormi instead of obtaining medical assistance;
• content published by other users;
• interruptions caused by third-party platforms;
• loss resulting from the user's violation of these Terms.

Nothing in these Terms limits liability that cannot lawfully be excluded, including liability for fraud, wilful misconduct, gross negligence, or violation of mandatory consumer rights.

15. Suspension and Termination

Users may stop using Ormi and delete their account at any time.

We may restrict or terminate access where reasonably necessary because of:

• a material or repeated violation of these Terms;
• fraud or abuse;
• a threat to users or the service;
• a legal obligation;
• unauthorized access or security risks.

Where reasonably possible, we will provide notice and an opportunity to appeal.

16. Changes to These Terms

The current Terms are available at ormi.me/terms.

We may update the Terms when Ormi, applicable law, or our business practices change.

For material changes, we may notify users through the application, by email, or through another prominent notice.

Where new consent is legally required, continued use alone will not replace that consent.

17. Governing Law and Disputes

These Terms are governed by the laws of England and Wales, without depriving consumers of mandatory protections available in their country of residence.

Before commencing formal proceedings, users may contact support@ormi.me to attempt to resolve the issue informally. This does not prevent users from exercising any right to contact a court or competent authority directly.

18. Contact Information

ORMI LABS LTD
128 City Road, London, EC1V 2NX, United Kingdom
Company number: 17243079
Email: support@ormi.me

Ormi Community Guidelines

These Community Guidelines form part of the Ormi Terms of Use.

The Ormi community is intended to provide a safe and respectful environment for discussion and mutual support.

Permitted Content

Users may:

• share personal experiences;
• ask questions;
• provide emotional support;
• discuss health-related experiences while making clear that they are personal experiences rather than professional medical advice;
• respectfully disagree with others;
• report content that may violate these Guidelines.

Prohibited Content

Users must not publish:

• harassment, threats, stalking, bullying, or discrimination;
• pornography or sexual exploitation;
• sexual content involving minors;
• instructions or encouragement relating to violence or self-harm;
• another person's personal or medical data without permission;
• dangerous medical misinformation;
• unlawful sales of medicines, controlled substances, or services;
• fraud, spam, hidden advertising, or malware;
• content that infringes copyright or other legal rights;
• content intended to circumvent an account restriction.

Medical and Safety Content

Personal experience must not be represented as a professional diagnosis or treatment plan.

Content encouraging a user to ignore medical care, discontinue prescribed treatment, engage in dangerous conduct, or rely on unverified remedies may be removed.

If a person is in immediate danger, they should contact local emergency services rather than wait for a response from Ormi users or moderators.

Reports and Enforcement

Users may submit reports through the “Report” function or by emailing support@ormi.me.

Users may block another user through the “Block” function.

Depending on the violation, Ormi may remove content, restrict features, suspend an account, permanently terminate an account, preserve relevant evidence, or notify competent authorities where required by law.

Appeals

A user may appeal a moderation decision by emailing support@ormi.me.

The appeal should include:

• the relevant account email;
• the identifier of the affected content, if available;
• an explanation of why the user believes the decision should be reconsidered.

Last Updated: 01.01.2026